Organisers of events handle their own bookings. This makes it easier to assess demand, and to contact those who have booked with any additional information about the event. Having a direct link between organiser and 'customer' makes for easier administration.

You do not need to enclose a SAE if we are confirming by eMail or phone.

Each event is advertised in the Newsletter and the Web site, and will include all necessary information:-

• Date and timings
• Cost
• Route or location of venue
• Menu choices if a meal is involved
• Address and other Contact Information of the Organiser [this will NOT be on the web site]

We will publish at least four Standard Booking Forms with each Newsletter. If you envisage booking for events we suggest you establish a stockpile of these forms in case you want to book [e.g.] for five events and the Newsletter only has four forms.

Each form in the Newsletter is two-sided, [i.e. front and back], four forms per pull-out sheet, and has spaces for :-
On the Front

• Contact Details
• Membership No.
• The event you are booking for
• Your preferred method of having your booking confirmed. [eMail, phone or enclose a SAE.]
• Your mobile phone number for use on the day could be particularly useful in case of any emergency

• Fill in number of tickets needed
• Menu choices if a meal is involved
• Any 'optional extras' you are taking up
• Any other requests you wish to make, eg special diets

If an event has limited places available, no tickets will be confirmed until 2-3 weeks after its first announcement in a Newsletter, to allow those who were away from home a reasonable chance of booking.

You may bring ONE GUEST who is not a member of WSNTA or NT, at an additional charge of £ 1 per ticket. Note that if we are visiting a NT property any NON MEMBER OF NT would be expected to pay for admission, as this is not included in our advertised ticket price. Entry to other venues will be included in the price we quote.

Tickets for GUESTS will be confirmed approx 4 weeks after the first announcement in a Newsletter, to ensure that Association members get priority for tickets. If there are still tickets available 2 weeks before the event then you may bring additional guests.

If you know a friend is sending in a separate booking form and you would like to sit together, or if you have a preference for any particular seats, please enclose a separate note with your booking.

The COST as quoted on the Advert Page will include [where relevant] the coach fare, entrance to Non-NT properties [unless stated otherwise] and all gratuities. Sometimes an optional meal will be available.

We will confirm bookings [after the initial 2-week waiting period] by:-

• eMail [if available]
• telephone [if you prefer]
• post if you include a SAE

If you don't get a reply immediately it may be the organiser is away for a few days.

We are well aware that members will sometimes need to cancel a booking. The more notice you can give us the more likely we will be able to sell your ticket to someone on a waiting list, or avoid charges at venues to be visited. Even if it is a last minute cancellation, please let us know, or a coach may be wait for you at a pick up point.

Refunds are not normally made automatically. Sometimes members generously say they are not seeking a refund. If you cancel, and there is no waiting list, we cannot avoid the cost element of engaging a tour guide, or coach hire, as we pay per coach and not per seat. If you do seek a refund, apply in the first instance to the organiser of the event, who will submit this request to the full committee for consideration.

We treat each request for a refund on its merits, and aim to treat members in a fair and reasonable manner. Equally we need to be fair to the organisers of the events. Normally an administration charge of £ 5 per 'ticket' will apply.

If you cancel when an event has a waiting list and we can fill your place, you will receive a full refund less the £ 5 administration charge.

If you cancel and we can avoid the costs associated with any meal you ordered, or admission costs to a venue, then we will refund those costs less the £ 5 administration charge.

1. If visiting a National Trust location please remember to bring your Membership Card. Non- members of NT coming as guests would have to pay for admission in addition to the cost of the trip.
2. No dogs except guide/assistance dogs are permitted on visits
3. Please be punctual, to avoid delaying the programme
4. Return times shown on the Advert Pages are approximate
5. To avoid delays please take your seat promptly and be ready for your set down on the return
6. Our coach drivers are obliged to require you to use your seat belt
7. Our coach usually has a WC which can be used on the journey. Longer coach outings usually include [on the way there] a 30-minute stop at a location where refreshments and toilets are available. Occasionally also on the return journey
8. Please switch on your mobile phone, particularly if you have become separated from the main party, unless your location makes this inappropriate!